Frequently Asked Questions
Frequently Asked Questions
Last updated: September 14, 2026
Below you'll find answers to some of the most frequently asked questions about ordering from CoastalIvory.
If you can't find the answer you're looking for, please contact us at info@coastalivory.com.
How Long Does Shipping Take?
Orders are typically processed within 1–3 business days.
After your order has been processed and dispatched, delivery within the United States typically takes 3–7 business days.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to shipping carriers, customs processing, severe weather, peak shopping periods, public holidays, or other circumstances outside our control.
Where Do You Ship From?
Some CoastalIvory orders are shipped directly from our trusted suppliers and fulfillment partners.
Some of these suppliers may be located outside the United States, including in China.
Direct supplier fulfillment allows us to ship products directly to customers without first sending them to an additional warehouse, helping reduce unnecessary handling.
Do You Offer Free Shipping?
Yes. CoastalIvory offers free standard shipping throughout the United States, unless otherwise stated at checkout.
How Can I Track My Order?
When tracking information is available, you will receive your tracking details by email after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking information.
If you experience an issue with your tracking information, contact us at info@coastalivory.com.
Do You Offer Returns?
Yes. CoastalIvory offers a 30-day money-back guarantee.
If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return.
Return eligibility is subject to the conditions described in our Returns & Refund Policy.
How Do I Start a Return?
Please email us at:
Include:
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Your full name
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Your order number
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The email address used to place your order
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Your reason for req