Returns and Refund Policy
Returns & Refund Policy
Last updated: September 14, 2026
At CoastalIvory, we want you to feel confident and comfortable shopping with us.
This Returns & Refund Policy explains how returns, refunds, exchanges, and our 30-day money-back guarantee work.
This policy applies to purchases made through coastalivory.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, contact us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
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Clear photos if the item is damaged, defective, or incorrect
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Any additional information that may help us understand and resolve the issue
Our customer support team will review your request and provide you with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be requested and approved by CoastalIvory. Once your return has been approved, we will provide you with return instructions and the appropriate return address.
Depending on the product and fulfillment location, returns may need to be sent directly to one of our suppliers or return facilities. This location may be outside the United States, including China.
Items returned without prior authorization may not be accepted or eligible for a refund.
Return Shipping Costs
For change-of-mind returns, incorrect size selections, or items that are simply no longer wanted, the customer is responsible for all return shipping costs.
If the approved return address is located outside the United States, including China, the customer is responsible for arranging and paying for shipping to the provided return address.
Original shipping costs, if any, are non-refundable unless otherwise required by applicable law.
We strongly recommend using a trackable shipping service when returning an item. CoastalIvory cannot confirm or complete a return until the returned package has been received at the designated return location.
Return Tracking
For approved returns, customers are responsible for providing valid return tracking information.
Refunds are generally processed only after the returned item has been received and inspected at the designated return location.
If a returned package is lost in transit or cannot be confirmed as delivered, we may be unable to process the refund.
Customers are responsible for keeping their return tracking information until their return and refund have been completed.
Condition of Returned Items
To be eligible for a return, items must generally be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging where reasonably possible
Items that show signs of wear, washing, use, damage, perfume, stains, makeup, alterations, or other signs of use may not be accepted for return.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change-of-mind returns, including:
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Gift cards
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Items clearly marked as final sale
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Personal care or hygiene-related products
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Items that have been worn, washed, altered, or used
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Items returned without prior authorization
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Items that do not meet the return conditions described in this policy
Any applicable rights you may have under federal, state, or local consumer protection laws remain unaffected.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number, a description of the issue, and clear photos showing the item, the issue, and, where relevant, the packaging.
We will review your request and work with you to determine an appropriate solution, which may include a replacement, refund, or another suitable resolution depending on the circumstances.
Refund Processing
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account. Processing times may vary depending on your financial institution.
Exchanges
Depending on the circumstances and product availability, we may offer an exchange or another suitable solution.
To request an exchange, please contact:
We will review your request and let you know which options are available.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
Because orders may enter the fulfillment process shortly after they are placed, we cannot guarantee that cancellation will be possible.
If your order has already been processed or shipped, you may need to wait until you receive the order and then follow our standard return procedure.
Consumer Rights
Nothing in this Returns & Refund Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable United States federal, state, or local consumer protection laws.
Where applicable law provides you with additional rights beyond those stated in this policy, those legal rights will continue to apply.
Contact Us
For questions regarding returns, refunds, exchanges, cancellations, or your order, please contact us at:
Email: info@coastalivory.com
Website: coastalivory.com