Payment Policy
Payment Policy
Last updated: September 14, 2026
At CoastalIvory, we aim to make the checkout process simple, transparent, and secure.
This Payment Policy applies to purchases made through coastalivory.com.
Accepted Payment Methods
We accept the payment methods displayed and available at checkout.
Depending on availability, these may include:
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Major credit and debit cards
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed at checkout
Available payment methods may vary depending on your device, location, and the options available through our payment providers.
Secure Checkout
Payments made through CoastalIvory are processed using secure third-party payment providers.
CoastalIvory does not directly store your complete credit or debit card information.
Payment information is handled by our payment providers in accordance with their security standards and applicable policies.
Payment Authorization
By placing an order and submitting payment information, you confirm that:
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The payment information you provide is accurate and complete
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You are authorized to use the selected payment method
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You authorize the applicable payment provider to process the amount associated with your order
If your payment is declined, cannot be authorized, or is flagged for additional verification, your order may not be processed until the payment issue has been resolved.
Currency
Unless otherwise stated, prices on coastalivory.com are displayed and processed in U.S. Dollars (USD).
If you use a payment method or bank account denominated in another currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional fees.
Any currency conversion fees, foreign transaction fees, or other charges imposed by your bank or payment provider are the responsibility of the customer.
Pricing and Payment Errors
We make reasonable efforts to ensure that all prices and payment information displayed on our website are accurate.
However, pricing, technical, or processing errors may occasionally occur.
If we discover an obvious pricing or payment error affecting your order, we may contact you to resolve the issue or cancel the affected order where permitted by applicable law.
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
Payment Verification and Fraud Prevention
To help protect our customers and our business against fraud, certain transactions may be subject to additional verification.
We reserve the right to review, hold, refuse, or cancel an order if we reasonably suspect fraudulent, unauthorized, or unusual payment activity.
In some circumstances, we may contact you to request additional information necessary to verify your order.
Refunds
Approved refunds will generally be issued to the original payment method used to place the order.
After a refund has been processed by CoastalIvory, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
For more information about refund eligibility, returns, and our 30-day money-back guarantee, please review our Returns & Refund Policy.
Payment Issues
If you experience an issue while making a payment, please first verify that your payment and billing information has been entered correctly.
You may also need to contact your bank, card issuer, or payment provider if a transaction is declined.
If you believe the issue relates to your CoastalIvory order or checkout, please contact us at:
When contacting us about an existing order, please include your name, order number, and the email address used to place the order.
Contact Us
For questions regarding payments or your order, please contact:
CoastalIvory
Email: info@coastalivory.com
Website: coastalivory.com