Privacy policy
Privacy Policy
Last updated: September 14, 2026
This Privacy Policy describes how CoastalIvory (“CoastalIvory,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from coastalivory.com (the “Site”).
By using our Site, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you visit our website, interact with our services, or place an order, we may collect personal information such as:
-
Your name
-
Email address
-
Phone number
-
Billing address
-
Shipping address
-
Order and purchase details
-
Payment and transaction confirmation information
-
Device and browser information
-
IP address
-
Website activity, such as pages viewed, products viewed, and products added to your cart
-
Communications you send to our customer service team
-
Marketing and advertising interaction information
We collect information that is reasonably necessary to operate our store, process and fulfill orders, provide customer support, improve our services, prevent fraud, and market our products.
How We Use Your Information
We may use your personal information to:
-
Process and fulfill your orders
-
Process payments and transactions
-
Send order confirmations, shipping updates, and other transactional communications
-
Respond to customer service requests
-
Manage returns, refunds, cancellations, and exchanges
-
Improve our website, products, services, and shopping experience
-
Detect, investigate, and prevent fraud, abuse, and security incidents
-
Personalize your experience on our website
-
Send marketing communications where permitted
-
Measure and improve the effectiveness of our advertising and marketing
-
Comply with applicable legal, accounting, and tax obligations
-
Protect our legal rights and the rights of our customers
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to offer and sell our products and services.
Your personal information may be processed and stored through Shopify's systems, databases, applications, and infrastructure.
Shopify may also process certain information in accordance with its own privacy policies and applicable law.
Payments
Payments are processed through secure third-party payment providers.
CoastalIvory does not directly store your complete credit or debit card information.
Depending on the payment methods available at checkout, your transaction may be processed through Shopify Payments, credit or debit card networks, Shop Pay, Apple Pay, Google Pay, or other payment providers.
These providers may process your personal information in accordance with their own privacy policies.
How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.
These third parties may include:
-
Shopify
-
Payment processors and financial institutions
-
Shipping and delivery carriers
-
Suppliers and fulfillment partners
-
Customer service providers
-
Email and marketing service providers
-
Advertising partners
-
Analytics and website performance providers
-
Fraud prevention and security providers
-
Professional advisers or government authorities where required by law
We may also disclose information where necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the safety and security of our business and customers.
Direct Supplier Fulfillment
Some CoastalIvory orders may be fulfilled and shipped directly by third-party suppliers.
To fulfill your order, we may provide these suppliers and fulfillment partners with information necessary to process and deliver your purchase.
This information may include your:
-
Name
-
Shipping address
-
Contact information
-
Products ordered
-
Order and delivery information
Some suppliers or service providers may be located outside the United States, including in China.
As a result, your personal information may be processed in countries other than the country in which you live.
Advertising and Analytics
We may use third-party advertising and analytics services to understand how visitors use our website, measure the performance of our advertising, and show advertisements that may be relevant to you.
These services may collect information through cookies, pixels, tags, and similar technologies.
Depending on the services we use, information about your activity may be shared with advertising and analytics partners, such as Meta, Google, Shopify, or similar providers.
Where required by applicable law, you may be able to manage or opt out of certain uses of your information through available privacy or cookie settings.
Marketing Communications
If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about new arrivals, promotions, special offers, sale events, and CoastalIvory news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.
You may also contact us at:
Unsubscribing from marketing communications will not prevent us from sending you necessary transactional communications, such as order confirmations or shipping updates.
Cookies and Similar Technologies
Our website uses or may use cookies, pixels, and similar technologies.
These technologies may be used to:
-
Keep our website functioning properly
-
Remember your preferences
-
Maintain your shopping cart
-
Support checkout functionality
-
Understand how visitors use our website
-
Measure website and advertising performance
-
Detect fraud and security threats
-
Support personalized advertising where permitted
You may be able to manage cookies through your browser settings or through privacy controls made available on our website.
Disabling certain cookies may affect the functionality of the Site.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect your personal information.
We also rely on established platforms and service providers to help securely process and store information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.
We may also retain information where necessary to:
-
Maintain business and transaction records
-
Comply with tax, accounting, or legal requirements
-
Resolve disputes
-
Prevent fraud
-
Enforce our agreements and policies
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on the state or jurisdiction in which you reside, you may have certain rights regarding your personal information.
These rights may include the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate personal information
-
Request deletion of certain personal information
-
Request information about how your personal information is collected, used, or disclosed
-
Opt out of certain uses or disclosures of personal information where applicable
-
Withdraw consent where processing is based on consent
-
Appeal certain decisions regarding a privacy request where required by applicable law
The specific rights available to you depend on the laws that apply to you.
To submit a privacy request, please contact us at:
We may need to verify your identity before processing certain requests.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Children's Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.
Third-Party Links
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal requirements.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date where appropriate.
Contact Us
If you have questions about this Privacy Policy,